Shipping Policy
Thank you for visiting and shopping at www.youlivetofly.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Orders for items in stock are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The price below is a sample and vary by location and choice of shipping method:
| Shipment method | Estimated delivery time | Shipment cost |
| USPS Priority | 1-2 business days*** | $23.00 |
| UPS | 2nd Day Air | $23.51 |
| UPS Ground | 2 business days | $10.39 |
| UPS Next Day Air | 1-2 business days | $38.21 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes. We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
THE RETURN POLICY
Clothing items may be returned as per our return policy. You have 30 days from the date you receive your order to return it with refunds processed within 10-14 business days. We provide a shipping label with your order to place on the outside of your packaged return. Please retain a copy of the tracking number from your label for your records
PLEASE NOTE
We will be deducted from your refund the shipping charge if our shipping label is used. Should you choose not to use our provided label, you may return using any other secured shipping carrier method but we cannot accept liability.
Return shipping address:
YLF
c/o YouLiveToFly – Return
455 Casselino Dr.
San Jose, CA 95136
Please ensure that the following is included with your return:
– Item(s) returned new, unused with all garment tags attached.
– Invoice provided with the order.
*Returns that do not meet our policy will not be accepted.
*All sale and clearance items are final sales.
THE EXCHANGE POLICY
For efficiency, we don’t have an exchange policy in place. Simply return your order for a refund and place your new order.
RECEIVING A REFUND:
Your refund will be credited to the original payment method. Please note that refunds can take 10-14 business days to show on your account due to varying processing times between payment providers.
If your order has been sent to a destination within the US, any collected sales tax will be refunded. We do not reimburse expedited shipping charges.
REPEATED RETURNS:
We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged at our discretion or lead to the closure of your youlivetofly.com account.
LATE RETURNS:
Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period will not be accepted.
CLOTHING:
Please take care trying on item(s), as all products must be returned new, unused with all garment tags attached, in a provided polybag.
FAULTY GOODS:
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have any questions, please contact customer service.
COLORS:
We have made every effort to display the colors of our products that appear on youlivetofly.com as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen’s display of a color will be completely accurate.
FINAL SALE:
During our sale clearance, products marked as Final Sale cannot be returned or exchanged.
PROMO CODES:
Promo codes must be applied during checkout, refunds for promo codes cannot be issued once an order is processed.