Shipping Policy
Thank you for visiting and shopping at www.youlivetofly.com. Following are the terms and conditions that constitute our Shipping & Return Policy.
Domestic Shipping Policy
Shipment processing time
Orders for items in stock are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The price below is a sample and vary by location and choice of shipping method:
| Shipment method | Estimated delivery time | Shipment cost |
| USPS Priority | 1-2 business days*** | $23.00 |
| UPS | 2nd Day Air | $23.51 |
| UPS Ground | 2 business days | $10.39 |
| UPS Next Day Air | 1-2 business days | $38.21 |
*Overnight delivery is available only for orders shipping to addresses within the continental United States. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes. We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
THE RETURN POLICY
Clothing items may be returned as per our return policy. You have 30 days from the date you receive your order to return it with refunds processed within 10-14 business days. We provide a shipping label with your order to place on the outside of your packaged return. Please retain a copy of the tracking number from your label for your records
PLEASE NOTE
We will deduct the shipping charge from your refund if you use our shipping label. Should you choose not to use our provided label, you may return using any other secured shipping carrier method but we cannot accept liability.
Return shipping address:
YLF
c/o YouLiveToFly – Return
455 Casselino Dr.
San Jose, CA 95136
Please ensure that the following is inclusive with your return:
– Item(s) returned new, unused with all garment tags attached.
– Invoice provided with the order.
*Returns that do not meet our policy will not be acceptable.
*All sale and clearance items are final sales.
THE EXCHANGE POLICY
For efficiency, we don’t have an exchange policy in place. Simply return your order for a refund and place your new order.
RECEIVING A REFUND:
Your refund will be credited to the original payment method. Please note that refunds can take 10-14 business days to show on your account due to varying processing times between payment providers.
We will refund any collected sales tax if we send your order to a destination within the US. We do not reimburse expedited shipping charges.
REPEATED RETURNS:
We offer a flexible return policy to make your online shopping experience even easier. We monitor the number of returns made by customers. If a customer continues to make returns, we may flag their account at our discretion or close their youlivetofly.com account.
LATE RETURNS:
Send your purchase back to us within 30 days of receiving your order. We do not accept returns outside of this period.
CLOTHING:
Please handle item(s) carefully. Return all products unused, with garment tags attached and in the provided polybag.
FAULTY GOODS:
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Items that show damage due to normal wear and tear, accidents, or misuse are not faulty and will not be eligible for return. If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have any questions, please contact customer service.
COLORS:
We have made every effort to display the colors of our products that appear on youlivetofly.com as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen’s display of a color will be completely accurate.
FINAL SALE:
During our sale clearance, we do not accept returns or exchanges on products marked as Final Sale.
PROMO CODES:
Apply promo codes during checkout to receive discounts. Refunds will not be issued for promo codes after the order has processed.
Thus these are our Shipping & Return Policy guidelines.